For Small Business
Never Miss a Customer.
Never Miss a Lead.
Small business owners can't afford slow replies — or the headcount to fix them. Mae handles your customer emails, WhatsApp messages, and DMs autonomously, in your voice, so every enquiry gets a fast response without you being glued to your phone.
The small business communication problem
Slow replies cost you customers. Studies consistently show that leads who receive a response within 5 minutes are far more likely to convert than those who wait hours.
You're wearing every hat — owner, operator, customer service. There are only so many hours and messages always feel like they're pulling you away from the work that grows the business.
Customers reach out across email, WhatsApp, Instagram, and your website contact form. Keeping up with all of it manually isn't sustainable.
Hiring customer service staff is expensive and complex. But ignoring messages isn't an option when your reputation depends on every interaction.
How Mae fixes it
Respond to Every Enquiry Instantly
Mae responds to customer enquiries, product questions, and booking requests the moment they arrive — in your voice, with the information they need. No more leads going cold because you were busy.
Handle the Volume Without the Headcount
Mae scales to your message volume without adding to your payroll. Whether you receive 10 messages a day or 100, every customer gets a timely, professional response that sounds like it came directly from you.
Consistent Across Every Channel
Customers don't stick to one channel. Mae covers your Gmail, WhatsApp Business, Instagram DMs, and more — from a single setup, with the same tone and quality across all of them.
Flag What Needs Your Personal Touch
Complaints, refund requests, sensitive situations — Mae identifies what needs your direct involvement and surfaces it immediately. Routine messages are handled. Exceptions come to you.
Built for every kind of small business
Whether you run a service business, a retail operation, a consultancy, or anything in between — if customer communication is part of how you operate, Mae saves you time and keeps your customers happy.
Every channel your customers use
Your customers deserve fast replies. So does your business.
Connect your channels, build your Style DNA, and let Mae handle customer communication. No credit card required.
Start for free